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Krikor Maroukian

Treasurer & International Representative

Krikor Maroukian BSc, MSc, PhD (Cand.), MBCS, MIEEE is a Principal Consultant leading the Modern Service Management consultancy for Microsoft Greece, Cyprus and Malta. In the past, he has held the Project Management and Information Security Management positions. He specialises in IT Service Management design and adoption facilitation of service management practices and principles in cross-industry fashion (banking, insurance, manufacturing, oil & gas, energy, retail, aviation, lottery) in EMEA region. Krikor’s interests lie predominantly in value-based product development leadership, (agile and lean) service management and project management.

Krikor is author of Axelos ITIL4® Managing Professional High-velocity IT and also holds a UK patent for the design of an “IT outsourcing management framework”. Krikor has authored academic papers on the topics of DevOps leadership, service management, project management and model-driven business engineering. He was awarded the Highly Commended paper in the 2017 Emerald Literati Network Awards for Excellence for the publication titled “Facilitating organisational decision making: a change risk assessment model case study” published in Journal of Modelling in Management.

In addition, he has previously held a columnist position for ‘Netweek’; a Greek biweekly IT executives magazine. Krikor participated in the Quality Assurance team for the translation of ‘ITILv3® 2011 Glossary and Abbreviations’ in its Greek equivalent.

Krikor is the International Representative (former Chair) of itSMF Hellas, member (former Secretary) of British Computer Society (BCS) Hellenic Section committee and member of IEEE.

Meet other Board Members >

Krikor Maroukian

Latest Posts

  • Services Criticality ManagementNov 4

    Πολλοί από εμάς λειτουργούμε σε ένα περιβάλλον λειτουργιών υπηρεσιών βάση συμφωνημένων SLAs προσπαθώντας να ταξινομήσουμε συμβάντα με σωστή προτεραιότητα. Ένας…

  • Culture at the Heart of ServiceOct 12

    Σκεφτόμενος ότι η κινητήρια δύναμη οποιασδήποτε πρωτοβουλίας στην διαχείριση υπηρεσιών πληροφορικής αφορά πάντα τα στελέχη ενός οργανισμού, το καύσιμο για…

  • Gradually Extending ITSM PracticesAug 14

    Έχω ερωτηθεί αναρίθμητες φορές για το ποια είναι η γραμμή εκκίνησης του εμπλουτισμού της γνώσης και υιοθέτησης βέλτιστων πρακτικών ITSM.…

  • ITSM στην λογική ποδοσφαίρουJul 11

    Ο μήνας πυρετού του Παγκόσμιου Κυπέλλου Ποδοσφαίρου έχει ολοκληρωθεί αλλά ας δούμε λίγο τα πράγματα μέσα από τον φακό της…

  • Service Catalogue in Simple StepsMay 29

    Ο κατάλογος υπηρεσιών αποτελεί αναπόσπαστο κομμάτι της παροχής υπηρεσιών του οργανισμού προσδοκώντας την αναμόρφωση του ρόλου του IT από technology-centric…

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