itSMF HELLAS

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Dear friends and colleagues,

I am proud to announce that the 3rd IT Service Management Conference will take place on Tuesday, April, 27^th at OTE Academy, co-organised by itSMF Hellas and netweek. This year the focus is on “Implementing IT Service Management with Measurable Success” with a number of International and Greek key speakers presenting business cases and successful project implementations of Service Management.

The Conference will be the ideal platform for exchanging views and sharing experiences regarding IT Service Management (ITSM) between IT professionals and Greek organisations and institutes. Furthermore, itSMF Hellas’ goal is to contribute to the ongoing improvement of professionalism in the IT industry.

May I also grasp this opportunity to invite you to become a member of itSMF Hellas, the Greek chapter of the IT Service Management Forum (itSMF), the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide with presence in over 50 countries.

Looking forward seeing you at the Conference,

Tassos Alefantos

Chairman itSMF Hellas

Free WBT course from HP Education Services

ITIL v3 Foundation Demonstration and Evaluation Course

This demonstration training covers the Service Operation Module from the ITIL v3 Foundation e-learning Course:

In an interactive and scenario based learning session you will learn about Service Operations, one of the lifecycle phases in ITIL v3.

This includes a detailed understanding of Incident Management, Request Fulfillment Management, Access Management, and more.

For any additional information please contact HPES in Greece

itSMF Hellas

is the Greek chapter of the IT Service Management Forum (itSMF®), the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide with presence in over 50 countries.

itSMF provides an accessible network of industry experts, information sources and events to support you and your staff in addressing IT service management issues and help you achieve the delivery of high quality, consistent IT services internally and externally through the adoption of "best practice". Globally, the itSMF now boasts over 6,000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters.

The Greek chapter, itSMF Hellas, was established in late 2006 and aims to become the premier IT Service Management professional forum. As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting "best practice" IT Service Management and of becoming part of the IT Service Management Forum become more apparent.

itSMF Hellas is a member driven, non-for-profit organization which aims in the continual improvement of its members by expanding their knowledge and capabilities.