Blog posts
ITSM Is Not the Yesterday of IT. But It Can Be Its Tomorrow
In an era where Artificial Intelligence is redefining IT operations, ITSM is not losing its relevance. On the contrary, it is evolving…
Enterprise Service Management : The invisible prerequisite of modern digital transformation
Investing in AI tools is not enough if internal processes remain fragmented. Enterprise Service Management emerges as the critical operational foundation that…
The “Beautiful Game” of Cybersecurity
The World Cup season may have come to an end, but it is worth looking at things through the lens of the...…
Artificial Intelligence is Transforming ITSM – Netweek (July-August 2026)
This article was originally published in Greek in Netweek magazine (July-August 2026). Author: Giorgos Papoulias. The convergence of Artificial Intelligence with ITSM…
ITSM for IT or ITSM for the Business? Most Organisations Get This Wrong – Netweek (June 2026)
This article was originally published in Greek in Netweek magazine (June 2026). Author: Panagiotis Mastrogiannis, Board Member, itSMF Hellas. Five questions that…
ITIL 5: A New Era in Service Management – Netweek (April 2026)
This article was originally published in Greek in Netweek magazine (April 2026). Author: Stamatis Passas, ViceChair, itSMF Hellas. The launch of the…