About itSMF Hellas
Advancing IT Service Management Through Knowledge, Collaboration, and Community
itSMF Hellas is the Greek chapter of the international IT Service Management Forum (itSMF), a global, independent, not-for-profit community dedicated to advancing excellence in Service Management.
Established as a professional community for IT Service Management practitioners, leaders, organisations, and technology providers, itSMF Hellas brings together professionals from across Greece to exchange knowledge, share experiences, and promote the adoption of industry best practices.
As a true forum, our strength comes from our members. Through collaboration, discussion, and the open exchange of ideas, we help shape the future of Service Management and support professionals and organisations in improving the way they deliver value through technology.
Our Vision
Building a Stronger Service Management Community
Our vision is to be recognised as the leading representative body for IT Service Management in Greece — connecting professionals, organisations, and industry partners while promoting excellence, innovation, and continuous improvement.
We believe that Service Management is not only an IT capability — it is an organisational capability that enables organisations to deliver greater value, improve customer experiences, and achieve sustainable success.
Our Mission
What We Do
itSMF Hellas exists to support the professional development of individuals and organisations by providing a trusted platform for learning, collaboration, and knowledge sharing.
Our mission is to:
- Provide a forum where members can exchange ideas, experiences, and insights on IT Service Management.
- Promote awareness, adoption, and practical use of recognised ITSM standards, frameworks, and best practices.
- Support the continuous improvement and evolution of Service Management practices.
- Contribute to the professional growth and maturity of the IT industry in Greece.
- Deliver independent, high-value services, resources, and events that benefit our members.
- Build a strong and inclusive community connecting ITSM professionals, organisations, and industry experts.
Our Activities
Supporting Our Members Through Knowledge and Collaboration
itSMF Hellas is an inclusive industry community that welcomes everyone involved in Service Management — from organisations that use ITSM practices, to professionals delivering services, and providers supporting the industry with products and solutions.
Professional Events
Connecting the ITSM Community
Our flagship itSMF Hellas Conference brings together ITSM professionals, thought leaders, and industry experts through inspiring presentations, educational sessions, networking opportunities, exhibitions, etc.
Throughout the year, we also organise:
- Seminars and workshops
- Webinars and knowledge sessions
- Special Interest Group (SIG) activities
- Community networking events
Publications & Industry Insights
Sharing Knowledge and Experience
Members gain access to valuable ITSM content, including:
- Industry articles and insights
- Case studies and practical experiences
- News and updates from the Service Management community
- Regular newsletters featuring events, member activities, research, and industry developments
Digital Resources & Knowledge Hub
Supporting Continuous Learning
Our online resources provide members with access to:
- ITSM reference materials and publications
- Professional guides and resources
- Industry knowledge and best-practice information
- Exclusive member content and opportunities
Professional Networking
Connecting People, Sharing Expertise
Membership provides opportunities to connect with ITSM professionals locally and internationally through:
- Member communities and discussion groups
- Knowledge-sharing initiatives
- Social networking channels
- Collaboration with the global itSMF community
Professional Development & Tools
Helping Professionals Grow
itSMF Hellas supports continuous professional development through access to:
- ITSM frameworks and guidance
- Self-assessment and benchmarking resources
- Skills development opportunities
- Professional growth initiatives
Recognition & Industry Leadership
Promoting Excellence in Service Management
Through our activities, awards, and community initiatives, itSMF Hellas recognises outstanding contributions to the ITSM profession and provides a platform for professionals and organisations to influence the future direction of Service Management in Greece.
Join the itSMF Hellas Community
Whether you are an IT professional, organisation, student, consultant, itSMF Hellas offers a place to learn, collaborate, and contribute to the evolution of Service Management.
Together, we are building a stronger, more connected, and more professional ITSM community in Greece.