Panagiotis Zotos

Treasurer

Panagiotis Zotos is a senior technology professional and IT Service Management expert with extensive experience in driving operational excellence, digital transformation, and process maturity across high scale corporate environments. He has held key leadership positions, directing core technical operations, production reliability, and release governance within rapidly growing and highly demanding technology sectors.

Throughout his career, Panagiotis has specialized in blending pragmatic, hands on leadership with cutting-edge frameworks, spearheading critical functions such as TechOps, Site Reliability Engineering (SRE), Monitoring, and Release Management. His expertise lies in scaling operational capabilities, automating complex environments, including the strategic implementation of AI-driven service management and building high performing, resilient teams dedicated to achieving maximum system availability and business value.

A strong advocate for advancing the ITSM discipline, Panagiotis focuses on elevating industry standards through automation and continuous improvement.