{"id":9894,"date":"2014-08-15T02:45:55","date_gmt":"2014-08-14T23:45:55","guid":{"rendered":"https:\/\/www.itsmf.gr\/web\/?p=9894"},"modified":"2026-07-20T11:22:29","modified_gmt":"2026-07-20T08:22:29","slug":"gradually-extending-itsm-practices","status":"publish","type":"post","link":"https:\/\/www.itsmf.gr\/web\/el\/gradually-extending-itsm-practices\/","title":{"rendered":"Gradually Extending ITSM Practices"},"content":{"rendered":"<p class=\"p1\">\u0388\u03c7\u03c9 \u03b5\u03c1\u03c9\u03c4\u03b7\u03b8\u03b5\u03af \u03b1\u03bd\u03b1\u03c1\u03af\u03b8\u03bc\u03b7\u03c4\u03b5\u03c2 \u03c6\u03bf\u03c1\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03bf \u03c0\u03bf\u03b9\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b3\u03c1\u03b1\u03bc\u03bc\u03ae \u03b5\u03ba\u03ba\u03af\u03bd\u03b7\u03c3\u03b7\u03c2 \u03c4\u03bf\u03c5 \u03b5\u03bc\u03c0\u03bb\u03bf\u03c5\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd \u03c4\u03b7\u03c2 \u03b3\u03bd\u03ce\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03c5\u03b9\u03bf\u03b8\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03c9\u03bd \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd ITSM. \u03a3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2, \u03b1\u03c5\u03c4\u03cc \u03c0\u03bf\u03c5 \u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03bf\u03c5\u03bc\u03b5 \u03c9\u03c2 \u03b1\u03c0\u03ac\u03bd\u03c4\u03b7\u03c3\u03b7 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03cc\u03c4\u03b9 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c5\u03c0\u03ac\u03c1\u03be\u03b5\u03b9 \u03b7 \u03b1\u03c0\u03b1\u03c1\u03b1\u03af\u03c4\u03b7\u03c4\u03b7 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b5\u03ba \u03c4\u03c9\u03bd \u03c5\u03c3\u03c4\u03ad\u03c1\u03c9\u03bd, \u03ad\u03c7\u03bf\u03bd\u03c4\u03b1\u03c2 \u03bb\u03ac\u03b2\u03b5\u03b9 \u03c4\u03b7\u03bd \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7, \u03b7 \u03b3\u03bd\u03ce\u03c3\u03b7 \u03b1\u03bd\u03c4\u03bb\u03b5\u03af\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc \u03c4\u03bf\u03c5\u03c2 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03c4\u03cc\u03bc\u03bf\u03c5\u03c2 \u03c4\u03bf\u03c5 ITIL \u03ba\u03b1\u03b9 \u03c0\u03bb\u03ad\u03bf\u03bd \u03bf\u03bc\u03b9\u03bb\u03bf\u03cd\u03bc\u03b5\u03bd\u03bf\u03b9 \u03c4\u03bf \u00ab\u0393\u03bb\u03c9\u03c3\u03c3\u03ac\u03c1\u03b9\u03bf \u038c\u03c1\u03c9\u03bd \u03ba\u03b1\u03b9 \u03a3\u03c5\u03bd\u03c4\u03bf\u03bc\u03bf\u03b3\u03c1\u03b1\u03c6\u03b9\u03ce\u03bd\u00bb \u03bc\u03c0\u03bf\u03c1\u03bf\u03cd\u03bc\u03b5 \u03ba\u03ac\u03bb\u03bb\u03b9\u03c3\u03c4\u03b1 \u03bd\u03b1 \u03b5\u03c6\u03b1\u03c1\u03bc\u03cc\u03c3\u03bf\u03c5\u03bc\u03b5 \u03c4\u03b7\u03bd \u03b8\u03b5\u03c9\u03c1\u03af\u03b1 \u03c3\u03c4\u03b7\u03bd \u03c0\u03c1\u03ac\u03be\u03b7 \u03c3\u03c4\u03bf\u03bd \u03c4\u03bf\u03bc\u03ad\u03b1 \u03b5\u03be\u03b5\u03b9\u03b4\u03af\u03ba\u03b5\u03c5\u03c3\u03b7\u03c2 \u03bc\u03b1\u03c2.<\/p>\n<p class=\"p1\">\u039c\u03b9\u03b1 \u03b1\u03ba\u03cc\u03bc\u03b1 \u03c3\u03c5\u03bd\u03ae\u03b8\u03b7\u03c2 \u03c4\u03ac\u03c3\u03b7 \u03c3\u03c4\u03b7\u03bd \u03b5\u03c5\u03c1\u03cd\u03c4\u03b5\u03c1\u03b7 \u03ba\u03bf\u03b9\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03ba\u03b1\u03b9 \u03b1\u03b3\u03bf\u03c1\u03ac \u03c4\u03bf\u03c5 ITSM \u03c4\u03b5\u03af\u03bd\u03b5\u03b9 \u03bd\u03b1 \u03b1\u03bd\u03b1\u03b4\u03b5\u03b9\u03ba\u03bd\u03cd\u03b5\u03b9 \u03c4\u03bf \u03b3\u03b5\u03b3\u03bf\u03bd\u03cc\u03c2, \u03cc\u03c4\u03b9 \u03bf\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03b9 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af \u03c3\u03c5\u03bd\u03b8\u03ad\u03c4\u03bf\u03c5\u03bd \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c5\u03c0\u03bf\u03c3\u03c4\u03ae\u03c1\u03b9\u03be\u03b7\u03c2 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03c3\u03c5\u03bc\u03b2\u03ac\u03bd\u03c4\u03c9\u03bd \u03c9\u03c2 \u03c4\u03b7\u03bd \u03c0\u03c1\u03ce\u03c4\u03b7 \u03b4\u03b9\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 ITIL, \u03b4\u03b9\u03cc\u03c4\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03c0\u03b9\u03bf \u03b3\u03c1\u03ae\u03b3\u03bf\u03c1\u03b1 \u03b1\u03c0\u03bf\u03b4\u03bf\u03c4\u03b9\u03ba\u03ae \u03ba\u03b1\u03b9 \u03b5\u03cd\u03ba\u03bf\u03bb\u03b1 \u03ba\u03b1\u03c4\u03b1\u03bd\u03bf\u03b7\u03c4\u03ae \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u03b5\u03bd\u03cc\u03c2 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03cd. \u039c\u03b5 \u03ac\u03bb\u03bb\u03b1 \u03bb\u03cc\u03b3\u03b9\u03b1, \u03c0\u03c1\u03bf\u03ba\u03cd\u03c0\u03c4\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03cc\u03bb\u03b5\u03c2 \u03bf\u03b9 \u03c5\u03c0\u03cc\u03bb\u03bf\u03b9\u03c0\u03b5\u03c2 \u03b4\u03b9\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03cc\u03c0\u03c9\u03c2 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03b4\u03b9\u03b1\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03b1\u03bb\u03bb\u03b1\u03b3\u03ce\u03bd \u03bc\u03c0\u03bf\u03c1\u03bf\u03cd\u03bd \u03bd\u03b1 \u03ad\u03c1\u03b8\u03bf\u03c5\u03bd \u03ba\u03b1\u03b9 \u03bd\u03b1 \u00ab\u03ba\u03bf\u03c5\u03bc\u03c0\u03ce\u03c3\u03bf\u03c5\u03bd\u00bb \u03b1\u03c1\u03b3\u03cc\u03c4\u03b5\u03c1\u03b1 \u03c3\u03b5 \u03bc\u03b9\u03b1 \u03c0\u03c1\u03c9\u03c4\u03cd\u03c4\u03b5\u03c1\u03b7 ITIL \u00ab\u03c5\u03bb\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u00bb.<\/p>\n<p class=\"p1\">\u039f\u03b9 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03af\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03c0\u03b5\u03c1\u03b9\u03b3\u03c1\u03ac\u03c6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c3\u03c4\u03bf ITIL \u03b4\u03b5\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03ba\u03bf\u03bc\u03bc\u03ac\u03c4\u03b9\u03b1 Lego\u00ae \u03c4\u03b1 \u03bf\u03c0\u03bf\u03af\u03b1 \u03bc\u03c0\u03bf\u03c1\u03bf\u03cd\u03bd \u03bd\u03b1 \u03b9\u03c3\u03c7\u03cd\u03c3\u03bf\u03c5\u03bd \u03bc\u03b5 \u03c4\u03b9\u03c2 \u03af\u03b4\u03b9\u03b5\u03c2 \u03b4\u03b9\u03b1\u03c3\u03c4\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c3\u03b5 \u03ba\u03ac\u03b8\u03b5 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc, \u03c3\u03c4\u03bf\u03b9\u03b2\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c4\u03bf \u03ad\u03bd\u03b1 \u03ba\u03bf\u03bc\u03bc\u03ac\u03c4\u03b9 \u03c0\u03ac\u03bd\u03c9 \u03c3\u03c4\u03bf \u03ac\u03bb\u03bb\u03bf, \u03b1\u03bd\u03b1\u03bc\u03ad\u03bd\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c0\u03b1\u03c1\u03cc\u03bc\u03bf\u03b9\u03b1 \u03b5\u03c0\u03b9\u03b8\u03c5\u03bc\u03b7\u03c4\u03ac \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03ad\u03c3\u03bc\u03b1\u03c4\u03b1, \u03c4\u03b1 \u03bf\u03c0\u03bf\u03af\u03b1 \u03c6\u03c5\u03c3\u03b9\u03ba\u03ac \u03b5\u03bd\u03b4\u03ad\u03c7\u03b5\u03c4\u03b1\u03b9 \u03bd\u03b1 \u03bc\u03b7\u03bd \u03bc\u03c0\u03bf\u03c1\u03bf\u03cd\u03bd \u03bd\u03b1 \u03b5\u03be\u03b5\u03bb\u03b9\u03c7\u03b8\u03bf\u03cd\u03bd \u03c3\u03c4\u03bf\u03bd \u03af\u03b4\u03b9\u03bf \u03b2\u03b1\u03b8\u03bc\u03cc \u03cc\u03c4\u03b1\u03bd \u03b5\u03c6\u03b1\u03c1\u03bc\u03cc\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03b5\u03c4\u03b9\u03ba\u03ad\u03c2 \u03c3\u03c5\u03bd\u03b8\u03ae\u03ba\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03bf\u03bc\u03b5\u03af\u03c2 \u03b4\u03c1\u03b1\u03c3\u03c4\u03b7\u03c1\u03b9\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03b1\u03b3\u03bf\u03c1\u03ac\u03c2. \u039f \u03c4\u03c1\u03cc\u03c0\u03bf\u03c2 \u03c4\u03bf\u03c5 \u03bd\u03b1 \u03b1\u03bd\u03b1\u03c0\u03c4\u03cd\u03be\u03b5\u03b9 \u03ad\u03bd\u03b1\u03c2 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc\u03c2 ITIL-\u03c3\u03c5\u03bc\u03b2\u03b1\u03c4\u03ad\u03c2 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03af\u03b5\u03c2, \u03b5\u03bc\u03c0\u03b5\u03c1\u03b9\u03ad\u03c7\u03b5\u03b9 \u03b1\u03be\u03b9\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c5\u03c6\u03b9\u03c3\u03c4\u03ac\u03bc\u03b5\u03bd\u03c9\u03bd \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b1\u03bd\u03cc\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03cc\u03c0\u03bf\u03b9\u03c9\u03bd \u03c0\u03b5\u03c1\u03b9\u03b8\u03c9\u03c1\u03af\u03c9\u03bd \u03b2\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7\u03c2 \u03c4\u03bf\u03c5\u03c2, \u03c3\u03b5 \u03c3\u03cd\u03b3\u03ba\u03c1\u03b9\u03c3\u03b7 \u03bc\u03b5 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03b5\u03c2 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2, \u03c0\u03bf\u03c5 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c3\u03b5\u03b9\u03c1\u03ac \u03c4\u03bf\u03c5\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b5\u03c2 \u03c3\u03b5 \u03c0\u03c1\u03bf\u03b4\u03b9\u03b1\u03b3\u03c1\u03b1\u03c6\u03ad\u03c2 \u03b5\u03bb\u03b5\u03b3\u03ba\u03c4\u03ce\u03bd.<\/p>\n<p class=\"p1\">\u038c\u03c0\u03c9\u03c2 \u03b4\u03b5\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b4\u03c5\u03bd\u03b1\u03c4\u03cc \u03bd\u03b1 \u03ba\u03b1\u03c4\u03b1\u03c4\u03c1\u03bf\u03c0\u03ce\u03c3\u03bf\u03c5\u03bc\u03b5 \u03bc\u03b5 \u03bc\u03b9\u03b1 \u00abBig Bang\u00bb \u03bc\u03c0\u03bf\u03c5\u03ba\u03b9\u03ac \u03ad\u03bd\u03b1\u03bd \u03b5\u03bb\u03ad\u03c6\u03b1\u03bd\u03c4\u03b1 \u03ad\u03c4\u03c3\u03b9 \u03ba\u03b1\u03b9 \u03c4\u03bf ITIL \u03bc\u03c0\u03bf\u03c1\u03b5\u03af \u03bd\u03b1 \u03c5\u03b9\u03bf\u03b8\u03b5\u03c4\u03b7\u03b8\u03b5\u03af \u03b2\u03b1\u03b8\u03bc\u03b9\u03b4\u03c9\u03c4\u03ac \u03c7\u03c9\u03c1\u03af\u03c2 \u03bd\u03b1 \u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03c4\u03bf Service Operation \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03ac\u03bd\u03c4\u03b1 \u03b7 \u03b3\u03c1\u03b1\u03bc\u03bc\u03ae \u03b5\u03ba\u03ba\u03af\u03bd\u03b7\u03c3\u03b7\u03c2 \u03b1\u03c6\u03bf\u03bc\u03bf\u03af\u03c9\u03c3\u03b7\u03c2 \u03c4\u03c9\u03bd ITIL \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd. \u0397 \u03b1\u03c6\u03bf\u03bc\u03bf\u03af\u03c9\u03c3\u03b7 ITIL \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd \u03b4\u03b5\u03bd \u03b1\u03c6\u03bf\u03c1\u03ac ITIL \u00ab\u03c5\u03bb\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9\u03c2\u00bb. \u039f\u03b9 \u03ba\u03b1\u03c4\u03b1\u03b3\u03b5\u03b3\u03c1\u03b1\u03bc\u03bc\u03ad\u03bd\u03b5\u03c2 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03b5\u03c2 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2 \u03c4\u03bf\u03c5 ITIL \u03b5\u03af\u03bd\u03b1\u03b9 \u03b3\u03bd\u03ce\u03c3\u03b7 \u03c0\u03bf\u03c5 \u03c0\u03c1\u03bf\u03bf\u03c1\u03af\u03b6\u03b5\u03c4\u03b1\u03b9 \u03b3\u03b9\u03b1 \u03c7\u03c1\u03ae\u03c3\u03b7 \u03c0\u03c1\u03bf\u03c2 \u03b5\u03c0\u03af\u03bb\u03c5\u03c3\u03b7 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03ce\u03bd \u03c0\u03c1\u03bf\u03b2\u03bb\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd \u03c0\u03bf\u03c5 \u03b1\u03bd\u03c4\u03b9\u03bc\u03b5\u03c4\u03c9\u03c0\u03af\u03b6\u03b5\u03b9 \u03ba\u03b1\u03b8\u03b7\u03bc\u03b5\u03c1\u03b9\u03bd\u03ac \u03bf \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc\u03c2.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0388\u03c7\u03c9 \u03b5\u03c1\u03c9\u03c4\u03b7\u03b8\u03b5\u03af \u03b1\u03bd\u03b1\u03c1\u03af\u03b8\u03bc\u03b7\u03c4\u03b5\u03c2 \u03c6\u03bf\u03c1\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03bf \u03c0\u03bf\u03b9\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b3\u03c1\u03b1\u03bc\u03bc\u03ae \u03b5\u03ba\u03ba\u03af\u03bd\u03b7\u03c3\u03b7\u03c2 \u03c4\u03bf\u03c5 \u03b5\u03bc\u03c0\u03bb\u03bf\u03c5\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd \u03c4\u03b7\u03c2 \u03b3\u03bd\u03ce\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03c5\u03b9\u03bf\u03b8\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03c9\u03bd \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd ITSM. \u03a3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2, \u03b1\u03c5\u03c4\u03cc \u03c0\u03bf\u03c5 \u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03bf\u03c5\u03bc\u03b5 \u03c9\u03c2 \u03b1\u03c0\u03ac\u03bd\u03c4\u03b7\u03c3\u03b7 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03cc\u03c4\u03b9 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c5\u03c0\u03ac\u03c1\u03be\u03b5\u03b9 \u03b7 \u03b1\u03c0\u03b1\u03c1\u03b1\u03af\u03c4\u03b7\u03c4\u03b7 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b5\u03ba \u03c4\u03c9\u03bd \u03c5\u03c3\u03c4\u03ad\u03c1\u03c9\u03bd, \u03ad\u03c7\u03bf\u03bd\u03c4\u03b1\u03c2 \u03bb\u03ac\u03b2\u03b5\u03b9 \u03c4\u03b7\u03bd \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7, \u03b7 \u03b3\u03bd\u03ce\u03c3\u03b7 \u03b1\u03bd\u03c4\u03bb\u03b5\u03af\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc \u03c4\u03bf\u03c5\u03c2 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03c4\u03cc\u03bc\u03bf\u03c5\u03c2 \u03c4\u03bf\u03c5 ITIL \u03ba\u03b1\u03b9 \u03c0\u03bb\u03ad\u03bf\u03bd \u03bf\u03bc\u03b9\u03bb\u03bf\u03cd\u03bc\u03b5\u03bd\u03bf\u03b9 [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[76],"tags":[],"class_list":["post-9894","post","type-post","status-publish","format-standard","hentry","category-arthra"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gradually Extending ITSM Practices - itSMF Hellas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itsmf.gr\/web\/el\/gradually-extending-itsm-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gradually Extending ITSM Practices - itSMF Hellas\" \/>\n<meta property=\"og:description\" content=\"\u0388\u03c7\u03c9 \u03b5\u03c1\u03c9\u03c4\u03b7\u03b8\u03b5\u03af \u03b1\u03bd\u03b1\u03c1\u03af\u03b8\u03bc\u03b7\u03c4\u03b5\u03c2 \u03c6\u03bf\u03c1\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03bf \u03c0\u03bf\u03b9\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b3\u03c1\u03b1\u03bc\u03bc\u03ae \u03b5\u03ba\u03ba\u03af\u03bd\u03b7\u03c3\u03b7\u03c2 \u03c4\u03bf\u03c5 \u03b5\u03bc\u03c0\u03bb\u03bf\u03c5\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd \u03c4\u03b7\u03c2 \u03b3\u03bd\u03ce\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03c5\u03b9\u03bf\u03b8\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03c9\u03bd \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd ITSM. \u03a3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2, \u03b1\u03c5\u03c4\u03cc \u03c0\u03bf\u03c5 \u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03bf\u03c5\u03bc\u03b5 \u03c9\u03c2 \u03b1\u03c0\u03ac\u03bd\u03c4\u03b7\u03c3\u03b7 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03cc\u03c4\u03b9 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c5\u03c0\u03ac\u03c1\u03be\u03b5\u03b9 \u03b7 \u03b1\u03c0\u03b1\u03c1\u03b1\u03af\u03c4\u03b7\u03c4\u03b7 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b5\u03ba \u03c4\u03c9\u03bd \u03c5\u03c3\u03c4\u03ad\u03c1\u03c9\u03bd, \u03ad\u03c7\u03bf\u03bd\u03c4\u03b1\u03c2 \u03bb\u03ac\u03b2\u03b5\u03b9 \u03c4\u03b7\u03bd \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7, \u03b7 \u03b3\u03bd\u03ce\u03c3\u03b7 \u03b1\u03bd\u03c4\u03bb\u03b5\u03af\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc \u03c4\u03bf\u03c5\u03c2 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03c4\u03cc\u03bc\u03bf\u03c5\u03c2 \u03c4\u03bf\u03c5 ITIL \u03ba\u03b1\u03b9 \u03c0\u03bb\u03ad\u03bf\u03bd \u03bf\u03bc\u03b9\u03bb\u03bf\u03cd\u03bc\u03b5\u03bd\u03bf\u03b9 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itsmf.gr\/web\/el\/gradually-extending-itsm-practices\/\" \/>\n<meta property=\"og:site_name\" content=\"itSMF Hellas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/itsmfhellas\" \/>\n<meta property=\"article:published_time\" content=\"2014-08-14T23:45:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-20T08:22:29+00:00\" \/>\n<meta name=\"author\" content=\"Krikor Maroukian\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Krikor Maroukian\" \/>\n<script type=\"application\/ld+json\" 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