{"id":10500,"date":"2026-06-15T10:00:00","date_gmt":"2026-06-15T07:00:00","guid":{"rendered":"https:\/\/www.itsmf.gr\/web\/?p=10500"},"modified":"2026-07-21T09:23:02","modified_gmt":"2026-07-21T06:23:02","slug":"itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-it-%ce%ae-itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-business-%ce%bf%ce%b9-%cf%80%ce%b5%cf%81%ce%b9%cf%83%cf%83%cf%8c%cf%84%ce%b5%cf%81%ce%bf%ce%b9-%ce%bf%cf%81%ce%b3","status":"publish","type":"post","link":"https:\/\/www.itsmf.gr\/web\/el\/itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-it-%ce%ae-itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-business-%ce%bf%ce%b9-%cf%80%ce%b5%cf%81%ce%b9%cf%83%cf%83%cf%8c%cf%84%ce%b5%cf%81%ce%bf%ce%b9-%ce%bf%cf%81%ce%b3\/","title":{"rendered":"ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf IT \u03ae ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf Business; \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03b9 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af \u03c4\u03bf \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd \u03bb\u03ac\u03b8\u03bf\u03c2 – Netweek (\u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 2026)"},"content":{"rendered":"

\u0386\u03c1\u03b8\u03c1\u03bf \u03b4\u03b7\u03bc\u03bf\u03c3\u03b9\u03b5\u03c5\u03bc\u03ad\u03bd\u03bf \u03c3\u03c4\u03bf \u03c0\u03b5\u03c1\u03b9\u03bf\u03b4\u03b9\u03ba\u03cc Netweek<\/strong> (\u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 2026). \u03a5\u03c0\u03bf\u03b3\u03c1\u03b1\u03c6\u03ae: \u03a0\u03b1\u03bd\u03b1\u03b3\u03b9\u03ce\u03c4\u03b7\u03c2 \u039c\u03b1\u03c3\u03c4\u03c1\u03bf\u03b3\u03b9\u03ac\u03bd\u03bd\u03b7\u03c2, \u039c\u03ad\u03bb\u03bf\u03c2 \u0394\u03a3 itSMF Hellas<\/strong>.<\/em><\/p>\n

\u03a0\u03ad\u03bd\u03c4\u03b5 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03b1\u03c0\u03bf\u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03bf\u03c5\u03bd \u03b1\u03bd \u03c4\u03bf service management \u03c3\u03b1\u03c2 \u03bb\u03cd\u03bd\u03b5\u03b9 \u03c4\u03b1 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03bf\u03c5 IT \u03ae \u03c4\u03b1 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7\u03c2. \u0397 \u03b1\u03c0\u03ac\u03bd\u03c4\u03b7\u03c3\u03b7 \u03c3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2 \u03c0\u03bf\u03bd\u03ac\u03b5\u03b9.<\/em><\/p>\n

\u03a4\u039f\u03a5 \u03a0\u0391\u039d\u0391\u0393\u0399\u03a9\u03a4\u0397 \u039c\u0391\u03a3\u03a4\u03a1\u039f\u0393\u0399\u0391\u039d\u039d\u0397, \u039c\u0395\u039b\u039f\u03a3 \u0394\u03a3 ITSMF HELLAS<\/strong><\/p>\n

\u03a4\u03bf ITSM \u03c3\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03b8\u03b1\u03bd\u03cc\u03bd \u03ba\u03b1\u03c4\u03b1\u03c3\u03ba\u03b5\u03c5\u03b1\u03c3\u03bc\u03ad\u03bd\u03bf \u03b1\u03bd\u03c4\u03af\u03c3\u03c4\u03c1\u03bf\u03c6\u03b1. \u0388\u03c7\u03b5\u03c4\u03b5 \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9 \u03c4\u03b1 \u03c0\u03c1\u03ac\u03b3\u03bc\u03b1\u03c4\u03b1 \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03ac\u03bd\u03b5\u03c3\u03b7 \u03c4\u03bf\u03c5 IT, \u03cc\u03c7\u03b9 \u03b3\u03b9\u03b1 \u03c4\u03b1 \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03ad\u03c3\u03bc\u03b1\u03c4\u03b1 \u03c4\u03bf\u03c5 business. \u039a\u03b1\u03b9 \u03b4\u03b5\u03bd \u03b5\u03af\u03c3\u03c4\u03b5 \u03bc\u03cc\u03bd\u03bf\u03b9, \u03bf\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03b5\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ad\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03ad\u03c7\u03bf\u03c5\u03bd \u03ba\u03ac\u03bd\u03b5\u03b9 \u03b1\u03ba\u03c1\u03b9\u03b2\u03ce\u03c2 \u03c4\u03bf \u03af\u03b4\u03b9\u03bf. \u0394\u03b5\u03af\u03c4\u03b5 \u03c0\u03ce\u03c2 \u03c4\u03bf \u03ba\u03b1\u03c4\u03b1\u03bb\u03b1\u03b2\u03b1\u03af\u03bd\u03b5\u03c4\u03b5.<\/p>\n

\u039c\u03b9\u03b1 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1 \u03c0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03ae\u03c2 \u03c3\u03c4\u03b7 \u0398\u03b5\u03c3\u03c3\u03b1\u03bb\u03af\u03b1 \u03be\u03cc\u03b4\u03b5\u03c8\u03b5 \u03c4\u03c1\u03af\u03b1 \u03c7\u03c1\u03cc\u03bd\u03b9\u03b1 \u03c7\u03c4\u03af\u03b6\u03bf\u03bd\u03c4\u03b1\u03c2 \u03ad\u03bd\u03b1 \u03ac\u03c1\u03c4\u03b9\u03bf change management process. \u03a4\u03ad\u03bb\u03b5\u03b9\u03bf governance. \u039a\u03ac\u03b8\u03b5 \u03b1\u03bb\u03bb\u03b1\u03b3\u03ae \u03c4\u03b5\u03ba\u03bc\u03b7\u03c1\u03b9\u03c9\u03bc\u03ad\u03bd\u03b7, \u03b1\u03be\u03b9\u03bf\u03bb\u03bf\u03b3\u03b7\u03bc\u03ad\u03bd\u03b7 \u03c9\u03c2 \u03c0\u03c1\u03bf\u03c2 \u03c4\u03bf risk, \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03ad\u03bd\u03b7 \u03b5\u03ba \u03c4\u03c9\u03bd \u03c0\u03c1\u03bf\u03c4\u03ad\u03c1\u03c9\u03bd. Change windows \u03c4\u03c1\u03b9\u03ac\u03bd\u03c4\u03b1 \u03b7\u03bc\u03b5\u03c1\u03ce\u03bd. \u03a0\u03c1\u03bf\u03b2\u03bb\u03ad\u03c8\u03b9\u03bc\u03bf, \u03b5\u03bb\u03b5\u03b3\u03c7\u03cc\u03bc\u03b5\u03bd\u03bf, \u03b1\u03c3\u03c6\u03b1\u03bb\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b7 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b1 \u03c4\u03bf\u03c5 IT.<\/p>\n

\u03a3\u03c4\u03b7 \u03c3\u03c5\u03bd\u03ad\u03c7\u03b5\u03b9\u03b1, \u03bf \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03bf\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7\u03c2 \u03c4\u03bf\u03c5\u03c2 \u03b6\u03ae\u03c4\u03b7\u03c3\u03b5 \u03bc\u03b9\u03b1 feature enhancement. \u03a4\u03c1\u03b5\u03b9\u03c2 \u03b5\u03b2\u03b4\u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 turnaround. \u03a4\u03bf ITSM \u03c4\u03b7\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1\u03c2 \u03b5\u03af\u03c0\u03b5 \u03cc\u03c7\u03b9. \u0397 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03af\u03b1 \u03b4\u03b5\u03bd \u03c4\u03bf \u03b5\u03c0\u03ad\u03c4\u03c1\u03b5\u03c0\u03b5. \u039f \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7\u03c2 \u03ad\u03c6\u03c5\u03b3\u03b5. \u0388\u03be\u03b9 \u03bc\u03ae\u03bd\u03b5\u03c2 \u03b1\u03c1\u03b3\u03cc\u03c4\u03b5\u03c1\u03b1, \u03c4\u03bf IT \u03b3\u03b9\u03cc\u03c1\u03c4\u03b1\u03b6\u03b5 \u03c4\u03bf \u03ac\u03c8\u03bf\u03b3\u03bf change record \u03b5\u03bd\u03ce \u03b7 \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7 \u03b1\u03b9\u03bc\u03bf\u03c1\u03c1\u03b1\u03b3\u03bf\u03cd\u03c3\u03b5 \u03b1\u03c0\u03cc \u03ad\u03c3\u03bf\u03b4\u03b1.<\/p>\n

\u03a4\u03bf \u03b5\u03c1\u03ce\u03c4\u03b7\u03bc\u03b1 \u03b4\u03b5\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b1\u03bd \u03ad\u03c7\u03b5\u03c4\u03b5 ITSM. \u0388\u03c7\u03b5\u03c4\u03b5. \u03a4\u03bf \u03b5\u03c1\u03ce\u03c4\u03b7\u03bc\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9: \u03c0\u03bf\u03b9\u03bf\u03bd \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03b5\u03c4\u03b5\u03af;<\/p>\n

\u03a0\u03ad\u03bd\u03c4\u03b5 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2<\/h3>\n

1:<\/strong> \u038c\u03c4\u03b1\u03bd \u03ad\u03bd\u03b1 business unit \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9 \u03ba\u03ac\u03c4\u03b9 \u03b3\u03c1\u03ae\u03b3\u03bf\u03c1\u03b1, \u03c4\u03bf change process \u03c3\u03b1\u03c2 \u03c4\u03bf \u03b5\u03c0\u03b9\u03b2\u03c1\u03b1\u03b4\u03cd\u03bd\u03b5\u03b9 \u03ae \u03c4\u03bf \u03b5\u03bd\u03b4\u03c5\u03bd\u03b1\u03bc\u03ce\u03bd\u03b5\u03b9; \u0391\u03bd \u03b7 \u03b1\u03c0\u03ac\u03bd\u03c4\u03b7\u03c3\u03ae \u03c3\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u00ab\u03ad\u03c7\u03bf\u03c5\u03bc\u03b5 \u03bc\u03b9\u03b1 fast-track \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03af\u03b1\u00bb, \u03c0\u03b1\u03c1\u03b1\u03b4\u03ad\u03c7\u03b5\u03c3\u03c4\u03b5 \u03cc\u03c4\u03b9 \u03b7 \u03c0\u03c1\u03bf\u03b5\u03c0\u03b9\u03bb\u03b5\u03b3\u03bc\u03ad\u03bd\u03b7 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03af\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03ad\u03bd\u03b7 \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03ac\u03bd\u03b5\u03c3\u03b7 \u03c4\u03bf\u03c5 IT, \u03cc\u03c7\u03b9 \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03c4\u03b1\u03c7\u03cd\u03c4\u03b7\u03c4\u03b1 \u03c4\u03bf\u03c5 business. \u0397 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03af\u03b1 \u03c3\u03b1\u03c2 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 risk-calibrated, \u03cc\u03c7\u03b9 time-calibrated. \u039c\u03b9\u03b1 \u03b1\u03bb\u03bb\u03b1\u03b3\u03ae \u03c7\u03b1\u03bc\u03b7\u03bb\u03bf\u03cd \u03c1\u03af\u03c3\u03ba\u03bf\u03c5 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c0\u03c1\u03bf\u03c7\u03c9\u03c1\u03ac \u03c3\u03b5 \u03bc\u03ad\u03c1\u03b5\u03c2. \u039c\u03b9\u03b1 \u03b1\u03bb\u03bb\u03b1\u03b3\u03ae \u03c5\u03c8\u03b7\u03bb\u03bf\u03cd \u03c1\u03af\u03c3\u03ba\u03bf\u03c5 \u03bc\u03c0\u03bf\u03c1\u03b5\u03af \u03bd\u03b1 \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf \u03c7\u03c1\u03cc\u03bd\u03bf. \u0391\u03bb\u03bb\u03ac \u03c4\u03bf \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b5\u03ba\u03ba\u03af\u03bd\u03b7\u03c3\u03b7\u03c2 \u03b4\u03b5\u03bd \u03b1\u03bb\u03bb\u03ac\u03b6\u03b5\u03b9: \u03c4\u03b9 \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9 \u03c4\u03bf business;<\/p>\n

2:<\/strong> \u039f\u03b9 \u03c0\u03c1\u03bf\u03c4\u03b5\u03c1\u03b1\u03b9\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 \u03c4\u03c9\u03bd incidents \u03c3\u03b1\u03c2 \u03b5\u03c5\u03b8\u03c5\u03b3\u03c1\u03b1\u03bc\u03bc\u03af\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03c4\u03bf business impact \u03ae \u03bc\u03b5 \u03c4\u03bf \u03c6\u03cc\u03c1\u03c4\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c4\u03bf\u03c5 IT; \u0391\u03bd \u03c4\u03bf Priority One \u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03b9 \u00ab\u03ad\u03c1\u03c7\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c0\u03bf\u03bb\u03bb\u03ac tickets\u00bb \u03ae \u00ab\u03bf senior IT management \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03ba\u03bd\u03b5\u03c5\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf\u03c2\u00bb, \u03bc\u03b5\u03c4\u03c1\u03ac\u03c4\u03b5 \u03c4\u03bf \u03bb\u03ac\u03b8\u03bf\u03c2 \u03c0\u03c1\u03ac\u03b3\u03bc\u03b1. \u039f\u03b9 business-aligned \u03c0\u03c1\u03bf\u03c4\u03b5\u03c1\u03b1\u03b9\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 \u03bc\u03b5\u03c4\u03c1\u03bf\u03cd\u03bd impact \u03c3\u03b5 \u03ad\u03c3\u03bf\u03b4\u03b1, \u03c3\u03b5 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2, \u03c3\u03b5 operational risk. \u039c\u03b9\u03b1 \u03b4\u03b9\u03b1\u03ba\u03bf\u03c0\u03ae email \u03c0\u03bf\u03c5 \u03b5\u03c0\u03b7\u03c1\u03b5\u03ac\u03b6\u03b5\u03b9 \u03c0\u03b5\u03bd\u03c4\u03b1\u03ba\u03cc\u03c3\u03b9\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 priority one \u03b5\u03c0\u03b5\u03b9\u03b4\u03ae \u03b7 \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7 \u03b1\u03b9\u03bc\u03bf\u03c1\u03c1\u03b1\u03b3\u03b5\u03af, \u03cc\u03c7\u03b9 \u03b5\u03c0\u03b5\u03b9\u03b4\u03ae \u03c4\u03bf IT \u03b5\u03bd\u03bf\u03c7\u03bb\u03b5\u03af\u03c4\u03b1\u03b9. \u0388\u03bd\u03b1 \u03b1\u03c3\u03b1\u03c6\u03ad\u03c2 database alert \u03c0\u03bf\u03c5 \u03b4\u03b5\u03bd \u03b5\u03c0\u03b7\u03c1\u03b5\u03ac\u03b6\u03b5\u03b9 \u03ba\u03b1\u03bd\u03ad\u03bd\u03b1\u03bd \u03b8\u03b1 \u03ad\u03c0\u03c1\u03b5\u03c0\u03b5 \u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 low priority, \u03b1\u03ba\u03cc\u03bc\u03b1 \u03ba\u03b9 \u03b1\u03bd \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ac \u03b5\u03af\u03bd\u03b1\u03b9 \u00abcritical\u00bb.<\/p>\n

3:<\/strong> \u03a0\u03bf\u03b9\u03bf\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 owner \u03c4\u03c9\u03bd SLAs, \u03c4\u03bf IT \u03ae \u03c4\u03bf business; \u0391\u03bd \u03c4\u03b1 SLAs \u03c4\u03b1 \u03ba\u03b1\u03c4\u03ad\u03c7\u03b5\u03b9 \u03c4\u03bf IT, \u03c0\u03c1\u03bf\u03c3\u03c4\u03b1\u03c4\u03b5\u03cd\u03b5\u03c4\u03b5 \u03c4\u03bf IT. \u0391\u03bd \u03c4\u03b1 \u03ba\u03b1\u03c4\u03ad\u03c7\u03b5\u03b9 \u03c4\u03bf business, \u03c0\u03c1\u03bf\u03c3\u03c4\u03b1\u03c4\u03b5\u03cd\u03b5\u03c4\u03b5 \u03c4\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03b1 \u03ad\u03c3\u03bf\u03b4\u03b1. \u0388\u03bd\u03b1 business-owned SLA \u03bb\u03ad\u03b5\u03b9 \u00ab\u03bf\u03b9 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03bc\u03b1\u03c2 \u03c0\u03b1\u03af\u03c1\u03bd\u03bf\u03c5\u03bd response \u03c3\u03b5 \u03c4\u03ad\u03c3\u03c3\u03b5\u03c1\u03b9\u03c2 \u03ce\u03c1\u03b5\u03c2\u00bb. \u0388\u03bd\u03b1 IT-owned SLA \u03bb\u03ad\u03b5\u03b9 \u00ab\u03b7 \u03bf\u03bc\u03ac\u03b4\u03b1 \u03bc\u03b1\u03c2 \u03b1\u03bd\u03c4\u03b1\u03c0\u03bf\u03ba\u03c1\u03af\u03bd\u03b5\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03c4\u03ad\u03c3\u03c3\u03b5\u03c1\u03b9\u03c2 \u03ce\u03c1\u03b5\u03c2\u00bb. \u03a4\u03bf \u03ad\u03bd\u03b1 \u03b4\u03b5\u03c3\u03bc\u03b5\u03cd\u03b5\u03c4\u03b1\u03b9 \u03b3\u03b9\u03b1 \u03ad\u03bd\u03b1 \u03b1\u03c0\u03bf\u03c4\u03ad\u03bb\u03b5\u03c3\u03bc\u03b1. \u03a4\u03bf \u03ac\u03bb\u03bb\u03bf \u03b4\u03b5\u03c3\u03bc\u03b5\u03cd\u03b5\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03bc\u03b9\u03b1 \u03c0\u03c1\u03bf\u03c3\u03c0\u03ac\u03b8\u03b5\u03b9\u03b1.<\/p>\n

4:<\/strong> \u038c\u03c4\u03b1\u03bd \u03bc\u03b5\u03c4\u03c1\u03ac\u03c4\u03b5 \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03af\u03b1 \u03c3\u03c4\u03bf ITSM, \u03bc\u03b5\u03c4\u03c1\u03ac\u03c4\u03b5 activity \u03ae impact; Ticket closure rates, process compliance, governance checkboxes \u2014 \u03b1\u03c5\u03c4\u03ac \u03b5\u03af\u03bd\u03b1\u03b9 activity metrics. \u039d\u03b9\u03ce\u03b8\u03bf\u03c5\u03bd \u03ba\u03b1\u03bb\u03ac \u03b3\u03b9\u03b1\u03c4\u03af \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03cd\u03ba\u03bf\u03bb\u03bf \u03bd\u03b1 \u03bc\u03b5\u03c4\u03c1\u03b7\u03b8\u03bf\u03cd\u03bd. \u0391\u03bb\u03bb\u03ac \u03b5\u03af\u03bd\u03b1\u03b9 \u03b1\u03bd\u03c4\u03af\u03c3\u03c4\u03c1\u03bf\u03c6\u03b1. \u0388\u03bd\u03b1 business-aligned metric \u03c1\u03c9\u03c4\u03ac: \u03b1\u03c5\u03c4\u03ae \u03b7 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ae ITSM \u03bc\u03b5\u03af\u03c9\u03c3\u03b5 \u03c4\u03bf downtime; \u0395\u03c0\u03b9\u03c4\u03ac\u03c7\u03c5\u03bd\u03b5 \u03c4\u03bf time-to-market; \u039c\u03b5\u03af\u03c9\u03c3\u03b5 \u03c4\u03bf total cost of ownership; \u0391\u03c0\u03b5\u03bb\u03b5\u03c5\u03b8\u03ad\u03c1\u03c9\u03c3\u03b5 \u03c4\u03bf IT \u03bd\u03b1 \u03b5\u03c3\u03c4\u03b9\u03ac\u03c3\u03b5\u03b9 \u03c3\u03b5 strategy \u03b1\u03bd\u03c4\u03af \u03b3\u03b9\u03b1 firefighting; \u0391\u03bd \u03b4\u03b5\u03bd \u03bc\u03c0\u03bf\u03c1\u03b5\u03af\u03c4\u03b5 \u03bd\u03b1 \u03b1\u03c0\u03b1\u03bd\u03c4\u03ae\u03c3\u03b5\u03c4\u03b5 \u03c3\u03b5 \u03b1\u03c5\u03c4\u03ad\u03c2 \u03c4\u03b9\u03c2 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2, \u03c4\u03bf ITSM \u03c3\u03b1\u03c2 \u03bc\u03b5\u03c4\u03c1\u03ac \u03c4\u03bf \u03bb\u03ac\u03b8\u03bf\u03c2 \u03c0\u03c1\u03ac\u03b3\u03bc\u03b1.<\/p>\n

5:<\/strong> \u03a0\u03cc\u03c3\u03b7 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03c0\u03bf\u03bb\u03c5\u03c0\u03bb\u03bf\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03bf\u03c5 ITSM \u03c3\u03b1\u03c2 \u03c5\u03c0\u03ac\u03c1\u03c7\u03b5\u03b9 \u03b5\u03c0\u03b5\u03b9\u03b4\u03ae \u03c4\u03bf IT \u03c4\u03b7 \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9; \u03a4\u03b1 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1 service management frameworks \u03ad\u03c7\u03bf\u03c5\u03bd \u03b5\u03c0\u03af\u03c0\u03b5\u03b4\u03b1 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03b9\u03ce\u03bd \u03c0\u03bf\u03c5 \u03c5\u03c0\u03ac\u03c1\u03c7\u03bf\u03c5\u03bd \u03b1\u03bc\u03b9\u03b3\u03ce\u03c2 \u03b5\u03c0\u03b5\u03b9\u03b4\u03ae \u00ab\u03c4\u03bf best practice \u03c4\u03bf \u03bb\u03ad\u03b5\u03b9\u00bb \u03ae \u00ab\u03c0\u03ac\u03bd\u03c4\u03b1 \u03ad\u03c4\u03c3\u03b9 \u03c4\u03bf \u03ba\u03ac\u03bd\u03b1\u03bc\u03b5\u00bb. Change advisory boards \u03bc\u03b5 \u03b4\u03ce\u03b4\u03b5\u03ba\u03b1 \u03ac\u03c4\u03bf\u03bc\u03b1 \u03cc\u03c4\u03b1\u03bd \u03bf\u03b9 \u03b1\u03c0\u03bf\u03c6\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c4\u03c1\u03af\u03b1. Ticket categorization \u03c4\u03cc\u03c3\u03bf \u03bb\u03b5\u03c0\u03c4\u03bf\u03bc\u03b5\u03c1\u03ae\u03c2 \u03c0\u03bf\u03c5 \u03bf\u03b9 \u03c7\u03c1\u03ae\u03c3\u03c4\u03b5\u03c2 \u03b4\u03b5\u03bd \u03be\u03ad\u03c1\u03bf\u03c5\u03bd \u03c0\u03bf\u03b9\u03bf \u03ba\u03bf\u03c5\u03c4\u03ac\u03ba\u03b9 \u03bd\u03b1 \u03b5\u03c0\u03b9\u03bb\u03ad\u03be\u03bf\u03c5\u03bd. \u038c\u03bb\u03bf \u03b1\u03c5\u03c4\u03cc \u03b5\u03af\u03bd\u03b1\u03b9 friction. \u039a\u03b1\u03b8\u03c5\u03c3\u03c4\u03b5\u03c1\u03b5\u03af \u03c4\u03bf business. \u0391\u03c0\u03bf\u03b3\u03bf\u03b7\u03c4\u03b5\u03cd\u03b5\u03b9 \u03c4\u03bf IT. \u039a\u03b1\u03b9 \u03c5\u03c0\u03ac\u03c1\u03c7\u03b5\u03b9 \u03b5\u03c0\u03b5\u03b9\u03b4\u03ae \u03ba\u03b1\u03bd\u03b5\u03af\u03c2 \u03b4\u03b5\u03bd \u03c1\u03ce\u03c4\u03b7\u03c3\u03b5 \u03b1\u03bd \u03c4\u03bf business \u03c4\u03bf \u03c7\u03c1\u03b5\u03b9\u03b1\u03b6\u03cc\u03c4\u03b1\u03bd \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac.<\/p>\n

\u03a4\u03bf \u03ba\u03cc\u03c3\u03c4\u03bf\u03c2 \u03c4\u03bf\u03c5 \u03bb\u03ac\u03b8\u03bf\u03c5\u03c2<\/h3>\n

\u039f\u03b9 \u03b1\u03bd\u03c4\u03b1\u03b3\u03c9\u03bd\u03b9\u03c3\u03c4\u03ad\u03c2 \u03c3\u03b1\u03c2 \u03b4\u03b5\u03bd \u03c7\u03c4\u03af\u03b6\u03bf\u03c5\u03bd ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf IT. \u03a4\u03bf \u03c7\u03c4\u03af\u03b6\u03bf\u03c5\u03bd \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03b1\u03b3\u03bf\u03c1\u03ac, risk-calibrated, outcome-focused, \u03b1\u03b4\u03af\u03c3\u03c4\u03b1\u03ba\u03c4\u03b1 \u03b1\u03c0\u03bb\u03cc. \u03a7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bd \u03c4\u03bf service management \u03c9\u03c2 competitive weapon, \u03cc\u03c7\u03b9 \u03c9\u03c2 safety harness \u03b3\u03b9\u03b1 \u03c4\u03b9\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03c4\u03bf\u03c5 IT. \u0397 \u03ac\u03b2\u03bf\u03bb\u03b7 \u03b1\u03bb\u03ae\u03b8\u03b5\u03b9\u03b1: \u03b1\u03bd \u03c4\u03bf ITSM \u03c3\u03b1\u03c2 \u03b1\u03ba\u03cc\u03bc\u03b1 \u03c4\u03bf \u03bd\u03b9\u03ce\u03b8\u03b5\u03c4\u03b5 \u03b2\u03b1\u03c1\u03cd, \u03b3\u03c1\u03b1\u03c6\u03b5\u03b9\u03bf\u03ba\u03c1\u03b1\u03c4\u03b9\u03ba\u03cc, \u03ae \u03b1\u03c1\u03b3\u03cc \u03b3\u03b9\u03b1 \u03c4\u03bf business, \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03c0\u03b5\u03b9\u03b4\u03ae \u03c3\u03c7\u03b5\u03b4\u03b9\u03ac\u03c3\u03c4\u03b7\u03ba\u03b5 \u03b1\u03c0\u03cc \u03c4\u03bf IT, \u03b3\u03b9\u03b1 \u03c4\u03bf IT. \u039a\u03b1\u03b9 \u03b1\u03c5\u03c4\u03cc \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03c5\u03b8\u03cd\u03bd\u03b7 \u03c4\u03bf\u03c5 leadership \u03bd\u03b1 \u03c4\u03bf \u03b4\u03b9\u03bf\u03c1\u03b8\u03ce\u03c3\u03b5\u03b9.<\/p>\n

\u03a3\u03c4\u03b1 \u03b5\u03c0\u03cc\u03bc\u03b5\u03bd\u03b1 \u03ac\u03c1\u03b8\u03c1\u03b1 \u03b8\u03b1 \u03bc\u03b9\u03bb\u03ae\u03c3\u03bf\u03c5\u03bc\u03b5 \u03b3\u03b9\u03b1 \u03c4\u03bf \u03c0\u03ce\u03c2. Stay tuned.<\/p>\n

\n

\ud83d\udcc4 \u039a\u03b1\u03c4\u03b5\u03b2\u03ac\u03c3\u03c4\u03b5 \u03c4\u03bf \u03c0\u03c1\u03c9\u03c4\u03cc\u03c4\u03c5\u03c0\u03bf \u03ac\u03c1\u03b8\u03c1\u03bf \u03c3\u03b5 \u03bc\u03bf\u03c1\u03c6\u03ae PDF<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0386\u03c1\u03b8\u03c1\u03bf \u03b4\u03b7\u03bc\u03bf\u03c3\u03b9\u03b5\u03c5\u03bc\u03ad\u03bd\u03bf \u03c3\u03c4\u03bf \u03c0\u03b5\u03c1\u03b9\u03bf\u03b4\u03b9\u03ba\u03cc Netweek (\u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 2026). \u03a5\u03c0\u03bf\u03b3\u03c1\u03b1\u03c6\u03ae: \u03a0\u03b1\u03bd\u03b1\u03b3\u03b9\u03ce\u03c4\u03b7\u03c2 \u039c\u03b1\u03c3\u03c4\u03c1\u03bf\u03b3\u03b9\u03ac\u03bd\u03bd\u03b7\u03c2, \u039c\u03ad\u03bb\u03bf\u03c2 \u0394\u03a3 itSMF Hellas. \u03a0\u03ad\u03bd\u03c4\u03b5 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03b1\u03c0\u03bf\u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03bf\u03c5\u03bd \u03b1\u03bd \u03c4\u03bf service management \u03c3\u03b1\u03c2 \u03bb\u03cd\u03bd\u03b5\u03b9 \u03c4\u03b1 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03bf\u03c5 IT \u03ae \u03c4\u03b1 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7\u03c2. \u0397 \u03b1\u03c0\u03ac\u03bd\u03c4\u03b7\u03c3\u03b7 \u03c3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2 \u03c0\u03bf\u03bd\u03ac\u03b5\u03b9. \u03a4\u039f\u03a5 \u03a0\u0391\u039d\u0391\u0393\u0399\u03a9\u03a4\u0397 \u039c\u0391\u03a3\u03a4\u03a1\u039f\u0393\u0399\u0391\u039d\u039d\u0397, \u039c\u0395\u039b\u039f\u03a3 \u0394\u03a3 ITSMF HELLAS \u03a4\u03bf ITSM \u03c3\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03b8\u03b1\u03bd\u03cc\u03bd \u03ba\u03b1\u03c4\u03b1\u03c3\u03ba\u03b5\u03c5\u03b1\u03c3\u03bc\u03ad\u03bd\u03bf \u03b1\u03bd\u03c4\u03af\u03c3\u03c4\u03c1\u03bf\u03c6\u03b1. \u0388\u03c7\u03b5\u03c4\u03b5 \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9 \u03c4\u03b1 \u03c0\u03c1\u03ac\u03b3\u03bc\u03b1\u03c4\u03b1 […]<\/p>\n","protected":false},"author":69,"featured_media":10517,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,76],"tags":[],"class_list":["post-10500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-el","category-arthra"],"yoast_head":"\nITSM \u03b3\u03b9\u03b1 \u03c4\u03bf IT \u03ae ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf Business; \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03b9 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af \u03c4\u03bf \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd \u03bb\u03ac\u03b8\u03bf\u03c2 - Netweek (\u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 2026) - itSMF Hellas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itsmf.gr\/web\/el\/itsm-\u03b3\u03b9\u03b1-\u03c4\u03bf-it-\u03ae-itsm-\u03b3\u03b9\u03b1-\u03c4\u03bf-business-\u03bf\u03b9-\u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03b9-\u03bf\u03c1\u03b3\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf IT \u03ae ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf Business; \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03b9 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af \u03c4\u03bf \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd \u03bb\u03ac\u03b8\u03bf\u03c2 - Netweek (\u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 2026) - itSMF Hellas\" \/>\n<meta property=\"og:description\" content=\"\u0386\u03c1\u03b8\u03c1\u03bf \u03b4\u03b7\u03bc\u03bf\u03c3\u03b9\u03b5\u03c5\u03bc\u03ad\u03bd\u03bf \u03c3\u03c4\u03bf \u03c0\u03b5\u03c1\u03b9\u03bf\u03b4\u03b9\u03ba\u03cc Netweek (\u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 2026). \u03a5\u03c0\u03bf\u03b3\u03c1\u03b1\u03c6\u03ae: \u03a0\u03b1\u03bd\u03b1\u03b3\u03b9\u03ce\u03c4\u03b7\u03c2 \u039c\u03b1\u03c3\u03c4\u03c1\u03bf\u03b3\u03b9\u03ac\u03bd\u03bd\u03b7\u03c2, \u039c\u03ad\u03bb\u03bf\u03c2 \u0394\u03a3 itSMF Hellas. \u03a0\u03ad\u03bd\u03c4\u03b5 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03b1\u03c0\u03bf\u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03bf\u03c5\u03bd \u03b1\u03bd \u03c4\u03bf service management \u03c3\u03b1\u03c2 \u03bb\u03cd\u03bd\u03b5\u03b9 \u03c4\u03b1 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03bf\u03c5 IT \u03ae \u03c4\u03b1 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7\u03c2. \u0397 \u03b1\u03c0\u03ac\u03bd\u03c4\u03b7\u03c3\u03b7 \u03c3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2 \u03c0\u03bf\u03bd\u03ac\u03b5\u03b9. \u03a4\u039f\u03a5 \u03a0\u0391\u039d\u0391\u0393\u0399\u03a9\u03a4\u0397 \u039c\u0391\u03a3\u03a4\u03a1\u039f\u0393\u0399\u0391\u039d\u039d\u0397, \u039c\u0395\u039b\u039f\u03a3 \u0394\u03a3 ITSMF HELLAS \u03a4\u03bf ITSM \u03c3\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03b8\u03b1\u03bd\u03cc\u03bd \u03ba\u03b1\u03c4\u03b1\u03c3\u03ba\u03b5\u03c5\u03b1\u03c3\u03bc\u03ad\u03bd\u03bf \u03b1\u03bd\u03c4\u03af\u03c3\u03c4\u03c1\u03bf\u03c6\u03b1. \u0388\u03c7\u03b5\u03c4\u03b5 \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9 \u03c4\u03b1 \u03c0\u03c1\u03ac\u03b3\u03bc\u03b1\u03c4\u03b1 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itsmf.gr\/web\/el\/itsm-\u03b3\u03b9\u03b1-\u03c4\u03bf-it-\u03ae-itsm-\u03b3\u03b9\u03b1-\u03c4\u03bf-business-\u03bf\u03b9-\u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03b9-\u03bf\u03c1\u03b3\/\" \/>\n<meta property=\"og:site_name\" content=\"itSMF Hellas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/itsmfhellas\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-15T07:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-21T06:23:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.itsmf.gr\/web\/wp-content\/uploads\/2026\/07\/mastro_banner_final.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1133\" \/>\n\t<meta property=\"og:image:height\" content=\"414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Panagiotis Zotos\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Panagiotis Zotos\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.itsmf.gr\\\/web\\\/el\\\/itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-it-%ce%ae-itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-business-%ce%bf%ce%b9-%cf%80%ce%b5%cf%81%ce%b9%cf%83%cf%83%cf%8c%cf%84%ce%b5%cf%81%ce%bf%ce%b9-%ce%bf%cf%81%ce%b3\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.itsmf.gr\\\/web\\\/el\\\/itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-it-%ce%ae-itsm-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-business-%ce%bf%ce%b9-%cf%80%ce%b5%cf%81%ce%b9%cf%83%cf%83%cf%8c%cf%84%ce%b5%cf%81%ce%bf%ce%b9-%ce%bf%cf%81%ce%b3\\\/\"},\"author\":{\"name\":\"Panagiotis Zotos\",\"@id\":\"https:\\\/\\\/www.itsmf.gr\\\/web\\\/#\\\/schema\\\/person\\\/670f448c2a9417063487d991e968a5eb\"},\"headline\":\"ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf IT \u03ae ITSM \u03b3\u03b9\u03b1 \u03c4\u03bf Business; \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03b9 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af \u03c4\u03bf \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd \u03bb\u03ac\u03b8\u03bf\u03c2 – Netweek (\u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 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